Frequently Asked Questions
Q: How long does it take to set up?
A: It usually takes about 20-30min to set up, but we come an hour early to make sure everything goes smoothly for your special event.
Q:What is your policy on tipping?
A:If you feel the booth and your attendant are deserving of a tip, then it is always appreciated.
Q:Do you have insurance?
A:Yes. We have liability insurance. We are fully insured and permitted.
Q:What is your payment policy?
A:We require 50% of the total package price as a deposit. 1 weeks prior to the event the final payment is due. We accept checks, paypal, money orders and all major credit cards.
Q: What if something comes up and the event is cancelled after the booking?
A: When life happens, we totally understand if you have to cancel or reschedule. Mementostrip will refund any amount you have paid back to you when the notification is given 30 days prior to your event. However if the changes or cancellation is done within 30 days of the event, we will do our best to reschedule you or provide you credit towards another event. There will be no refund after within 30 days of your event.
Q: How many prints do I get?
A: You get as many pictures as you can take within the allotted booked time. It is truly unlimited
Q: Can I add more hours if I need to on the day of our event?
A: Yes! Just let our attendant know and they will gladly accommodate for your event. Our rate for additional hours is $150/hr
Q: What happens on the day of the event?
A: We arrive an hour before your starting time to prep the booth. The booth will be open at your designated time. You and your guests will have the full duration to take pictures. After your event, we will post all printed photo booth pictures on our gallery for viewing and free downloads. (Please allow 24-48 hrs for uploading of pictures)
Q: What areas do you service?
A: We service all of the bay area, but anything 45 miles outside of 95050, there will be a small traveling fee of $2/mi after our 45 mile radius. Please check google maps for reference of mileage.
Q: What are props/ what do they look like?
A: We carry a variety of props: funny glasses, wigs, silly mustaches, masks. We can even provide props to match your theme. Just ask us!
Q: What are scrapbooks?
A: We hand pick a scrapbook to fit your event along with adhesive and pens for you and your guests to write memorable messages. A scrapbook is a great memento addition especially for birthdays and weddings!
Q: What is the slideshow option?
A: We setup a large display to feed a real-time slideshow, so you and your guests can see all the pictures taken from the event. Great way to entertain guests waiting in line
Q: How long does it take for my event’s photos to be listed on the online gallery?
A: Photos will be uploaded to our online gallery within 24-48 hrs of your event date.
Q: I have a photographer, why do I need a photo booth?
A: We get this question a lot! Usually this relates to wedding events. Although a photographer is a must to capture all the moments that will be remembered, the photo booth provides great entertainment for your guests. The photo booth allows your guests to let loose and have fun while taking home a great party favor! What better way than to keep a memento of your special event than pictures with friends and loved ones.
Q: Can you incorporate a personal heading or logo on the photostrips?
A: Absolutely! We can incorporate logos or custom images to fit into your event theme and or style. For weddings, it’s typical to put the bride and groom’s name and the wedding date at the bottom. Please contact us for ideas and samples.
Q: Are there limitations on how many photos the guests can take?
A: No! Guests can take as many photos as they like!
Q:What does the attendant do?
A:The attendant will set up and breakdown the booth, entertain your guests, assist guest with the photo scrapbook, replenish any supplies as needed and answer any questions. Provide technical support, when needed.
Q: Can we bring our own funny props for our guests to enjoy?
A: Of course! This is YOUR event….we have a lot of props, so check with us first…but if you have something unique to your family or party…we are happy to have it included.
Our Photo booths
Q:How does the Photo Booth work?
A:Jump in the booth, hit the touch screen, and pose. You’ll see your image on the monitor. The monitor counts down 5-4-3-2-1 and *CLICK* takes your picture. This happens three – four times. You step out, wait about 10 seconds and your photos are done.
Q: Is there a price difference between the open and close booth?
A: No, it’s your preference; closed booth for a more private setting, open booth for a more photo-shoot style of taking pictures
Q: How big is the photo booth? How many people can it fit?
A: Our enclosed photo photo booth requires a 5’L x 7’W x 8’H area which can fit up to 5-8 adults comfortably
Our open photo booth with backdrop requires an area of 6’Wx9’L.
Q: How fast does the prints come out? How is the quality of the prints?
A: About ~ 10 seconds. We use quality dye-sublimation printers to print your photos; archival quality prints that dries instantly and does not smear even when wet.
Q: I need the booth set up two hours before my reception because my ceremony and reception are at the same place. How much do you charge for idle hours?
A: This happens quite frequently. We charge $75 extra per hour of idle time after the first hour of setup. Some customers choose to have the booth run for a one hour cocktail hour. Have it idle for an hour during dinner and then have it run for a couple more hours during the reception as well.
Q: Are there limitations as to where the photo booth can be set-up?
A: No! We can virtually set up any where. All our pieces are independent of one another. Ideally, we would ask that we be right near a power outlet. No fear we will contact your contact person at your event and pick the best location. We would also ask to have us on a hard surface
Q: Can we rent more than one type of photo booth for our event?
A: Yes. We have many type of different booths, and having more than one type at your event adds uniqueness to your pictures as well as suitable for everyone.
Still got questions? Contact Us